Click & Collect

Shop Opening hours for the Easter weekend 2024

Good Friday 29th March – Closed

Saturday 30th March – 10am – 2.30pm

Easter Monday 1st April – Closed

Usual operating hours resume from Tuesday 2nd April 2024.

Did you know we offer a Click & Collect service from our HQ in Frimley, Surrey? Just select the Click & Collect option when placing your order!

Our team will ensure your order will be ready for your collection.  Please allow at least three hours’ notice during our normal shop hours of 9am to 5pm Monday to Friday and 10am to 2.30pm on Saturdays.

Our address for collection is Units 10-12 Trade City Frimley, Lyon Way, Frimley, Surrey, GU16 7AL.

Some Satnavs don't always find us! We are at the very end of Lyon Way.  You will pass DPD on your right, follow the road round to the left and we are the last unit on the estate. Visitor’s parking is immediately on the left.  You will be asked your name and order number so a member of our team can assist you with your collection.

Remember to bring your Bag for Life with you as we don't supply plastic bags or boxes for Click & Collect orders.

If you have any queries, please do not hesitate to get in touch, click here.

National Bank Holidays 2024

Natural Instinct will be closed for all deliveries and click & collect on the upcoming dates listed below, shipping will resume the next working day.

Friday 29th March - Closed

Monday 1st April - Closed

Monday 6th May - Closed

Monday 27th May - Closed

Monday 26th August - Closed 

Wednesday 25th December - Closed 

Thursday 26th December - Closed